Licensing information

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We are regulated by the Financial Markets Authority (FMA)
FSP764731 - Financial advice provider - licensee
Financial Advisers:
Stephen George BENNETT (FSP735551)
Please follow this link to search the FSP register:
https://fsp-register.companiesoffice.govt.nz/
Dispute Resolution Scheme
Financial Dispute Resolution Scheme

 

Level 9, 109 Featherston Street, Wellington 6011
Membership Number - FM5789
http://www.fdrs.org.nz/

 

Nature and scope of the advice

The individual financial advisers are limited on what insurance, investment, and loan products they are authorised by us to provide financial advice on. The scope of what advise they provide is dictated on their individual qualifications.

 

This list will be updated on an ongoing basis, but currently the product providers include:​
 

• Financing

ANZ Bank New Zealand Ltd, Apricity, ASAP Finance Ltd, Avanti Finance Ltd, Bank of China (BOC), Basecorp Finance, Bluestone Mortgages, BNZ, Cressida Capital Investment Limited, DBR Ltd, First Mortgage Trust, Funding Partners, Heartland (Open for Business), Heartland (Reverse Mortgages), Lease Link, Liberty Financial Ltd, Lock Finance, NZCU, Pepper Money, Plus Finance, Prospa, Resimac, SBS Ltd, Metro Finance.

Fees or expenses - With most transactions there is no cost to you, the client, because Paltridge & Bennett will receive a commission of between 0.1% to 1% based on the value of the financing from the product provider. There are, however, a minority of the product providers that may charge a brokerage fee to you, the client, and may pass some or all this fee to Paltridge & Bennett. Our financial advisers may also negotiate and charge you, the client, for a nominal fee for our services depending on the circumstances. Any fee required to be paid will also be disclosed to you in the Statement of Advice and Final Disclosure provided to you by our financial advisers.

 

• Investments
   

1. Milford Asset Management Limited
Paltridge & Bennett can provide you with information on the features and benefits of Milford KiwiSaver & Investments Paltridge & Bennett will provide you with general financial advice on KiwiSaver and the Milford KiwiSaver Scheme. This will help you to decide what type of investor you are, and which type of funds may best suit your personal situation.

Fees or expenses - There is no cost to you, the client, for receiving advice from Paltridge & Bennett or via the advice online app. However, if you choose to join the Milford KiwiSaver Scheme or investments Paltridge & Bennett will be paid a commission.
The commission is up to $150 on joining the scheme. Paltridge & Bennett will receive an amount equal to 0.20% to 0.50% per year of your account balance ongoing.

2. Generate Investment Holdings Limited.
Paltridge & Bennett can provide you with information on the features and benefits of KiwiSaver and the Generate KiwiSaver Scheme.

Paltridge & Bennett will provide you with general financial advice on KiwiSaver and the Generate KiwiSaver Scheme. This will help you to decide what type of investor you are, and which type of funds may best suit your personal situation.

Generate’s advice online app makes a fund recommendation based on your responses to a risk profile questionnaire. It can also project how much you may have in retirement based on the information you provide. It does not consider your individual financial circumstances or goals, or any other accounts or investments you have. It does not make recommendations on other schemes.

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Fees or expenses - There is no cost to you, the client, for receiving advice from Paltridge & Bennett or via the advice online app. However, if you choose to join the Generate KiwiSaver Scheme Paltridge & Bennett will be paid a commission.

The commission is up to $300 on joining the scheme (depending on the size of your contributions within the first 12 months) and although there is no cost to you, Paltridge & Bennett will receive an amount equal to 0.20% per year of your account balance ongoing.

3. Implemented Investment Solutions (IIS) is the issuer and manager of the Aurora KiwiSaver Scheme
Paltridge & Bennett will provide you with general financial advice on KiwiSaver and the Aurora KiwiSaver Scheme. This will help you to decide what type of investor you are, and which type of funds may best suit your personal situation.

Fees or expenses - There is no cost to you, the client, for receiving advice from
Paltridge & Bennett or via the advice online app. However, if you choose to join the
Aurora KiwiSaver Scheme Paltridge & Bennett will be paid a commission.
The commission is up to $225 on joining the scheme.
Paltridge & Bennett will receive an amount equal to 0.25% per year of your account balance ongoing.

 

• Referrals

Paltridge & Bennett Limited may also receive a referral fee from some of the referral partners it has partnered with. If you decide to go ahead with these products, such as fire and general or risk insurance Paltridge & Bennett Limited may receive a referral fee from the provider. Paltridge & Bennett Limited provide a referral fee.
 

• Conflicts of interest and incentives
  Its is possible that a conflict of interest may become relevant. Paltridge & Bennett is aware of its duty to manage any such situation and has a responsibility to insure this does not occur. If you as the client feels there is a conflict of interest, please refer to our “Complaints handling and dispute resolution process below.

• Complaints handling and dispute resolution
  For a complaint arising from any problems about any part of our financial advice service, please contact Stephen Bennett or Christopher Paltridge so that they can try to resolve the problem as follows:
  Stephen Bennett – steve@pnb.nz – 021 153 4959 (Please book a consultation time or send an email for me to call you as I am often tied up and unable to answer calls that are unscheduled - thanks in advance)
  PnB, 115 Stanley Road, Glenfield, Auckland 0629, New Zealand

 

We will consider your complaint following our internal complaints process and let you know how we may resolve it.

Acknowledge will be within 48 hours of your initial email, letter or phone call being received. Complaints will normally be resolved within 5, but no more than 21, working days from them being receiving.

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If a resolution to the issue cannot be achieved, you the client, can contact Financial Dispute Resolution Scheme
Level 9, 109 Featherston Street, Wellington 6011
Membership Number - FM5789
http://www.fdrs.org.nz/

 

• Duties information

Paltridge & Bennett and its advisers have duties under the Financial Markets Conduct Act to:
a) meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code), which is available on the Financial Markets Authority’s website (www.fma.govt.nz);

b) give priority to your interests.

c) exercise care, diligence, and skill.

d) meet the standards of ethical behavior, conduct, and client care set out in the Code.

Updated – 4th March 2023